help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not recording a full night of sleep-Versa 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-02-2021 18:16 - last edited on ‎10-03-2021 19:03 by Fitbit Moderator

‎10-02-2021 18:16 - last edited on ‎10-03-2021 19:03 by Fitbit Moderator

For the last two weeks my versa 2 has not recorded a full nights sleep, for 7 days. I have removed it from the app and then reloaded it, I clean the back of it and my arm prior to sleeping. Prior that it was maybe once a week. Any suggestions? I have only had this device a few months.

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-03-2021 19:03

‎10-03-2021 19:03

It's great to see you in the Fitbit Community, @hotchmom.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

Please restart your Watch by following these steps.

 

There are some factors that can affect your sleep records. Please visit this article,  open the menu "Why don't I see sleep stages today?" and follow the instructions.

 

Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes