Not recording floors and active minutes

[3377]

Had a Charge 2 and loved it. Recd Versa Lite for Christmas gift. Floors climbed and activity minutes working till we switched to Versa on Jan 8th. 
was not recording data, now today Floors climbed has disappeared.

May have to go back to Charge 2?! 😡

Moderator edit: updated subject for clarity and label

[LizzyFitbit]

Hi @3377. Welcome to the Community Forums. I'm sorry for the delayed response.

Thanks for letting me know that your Versa Lite isn't recording your details correctly. I understand how you're feeling about not getting accurate floors and active minutes as your previous tracker, let me help you with this matter. Before anything else, please let me clarify that the Versa Lite isn't able to track your floors since it doesn't have an altimeter which helps to detect altitude based on atmospheric pressure. This can be found here.

About the active minutes, these will be recorded based on your exercise's intensity, duration, heart rate readings and calories burned. Since your watch stopped recording this data, please provide me the following details to further investigate:

• Was your activity more strenuous than regular walking?
• Did your activity last more than 10 minutes without stopping?
• Is the heart rate function working correctly?
• Are you wearing your watch snug on your wrist as described here?

I'll be looking forward to your response.

[3377]

Thank you for your reply. Was not aware that floors not included with my Versa Lite. Appreciate the info
Have a good day!

Sent from my iPhone

[LizzyFitbit]

Hi @3377. It's great to see you here again.

You're very welcome and thanks to you for taking the time to read my post. I hope you can have a great experience with your Versa Lite and if there's anything else I can do for you, please keep me posted!

By the way, let me invite you to visit our Discussion Board where you will find great tips and encouragement from other members.

See you around!