Not reflecting all of exercise?

[Clstojan]

I run 2 miles everyday, my verse is not reporting all 2 miles, maybe a mile and a half.. why is this? What do yinz suggest?

[Marrrmaduke]

@Clstojan do you start Run on your Versa manually and use connected GPS? If yes, that could happen if at some point the GPS signal was lost. Can you attach a screenshot of the map of your run captured in the Fitbit mobile app? Is it complete? Also, what's your phone model and OS?

[Clstojan]

Hello!! I actually run on treadmill, not physically outside. It will record
like a mile and a half, but the other half mile, I have no idea?

[Marrrmaduke]

@Clstojan so you start Treadmill exercise manually by tapping on your Versa? Or, do you rely on autorecognition?

[Clstojan]

I manually tap the treadmill option in the exercise app, right before I
jump on it.

[Marrrmaduke · Accepted solution]

@Clstojan I see. I find treadmill to be problematic, because if I hold the handlebars or slow down/speed up my stride length changes and parameters such as distance (and pace) are off. Unfortunately, those are the limitations of the machines. My cross-country skiing exercises look even worse.. 

[Clstojan]

I understand. Thank you for you assistance.👌

[Marrrmaduke]

@Clstojan no worries. I know how frustrating this must be. I would love to be able to change distance for my workouts. I know it's possible on iPhone (one can edit the exercise distance in Fitbit mobile app) but not on Android. Still waiting for that feature to be implemented.