Not showing results but still syncing

[FionaCC]

My Versa only shows clock or steps (always with zero steps) but is synchronised to iPhone ok. Was working fine...just stopped behaving properly. Also noticed only one green light on the back is on occasionally and am sure more were working all the time before. Tried turning off and on plus factory reset...no joy. Argghhghhh!!

[LiliyaFitbit]

Welcome to the Fitbit Community @FionaCC. 

I appreciate your participation in the Forums and sharing your concern regarding your Fitbit Versa working properly as it shows only clock and 0 steps on the screen and only one green light is on. Thank you for letting me know that your watch is syncing with your iPhone. I appreciate your troubleshooting efforts to turn off your device and do a factory reset.  Have you tried to restart your device by doing the following:

1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
2. Let go of the buttons.

Please try changing a clock face, switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 

I also recommend checking your screen settings: swipe up from the clock face, tap Settings at the bottom of the screen and select up to 7 stats to track. 

Let me know how it goes!

[FionaCC]

Hi. Thanks for this. Sadly no joy! List of stats are ticked but don’t show. One occasional green light concerns me.


Sent from my iPhone

[LiliyaFitbit]

Hi @FionaCC, thank you for your reply. I am sorry for the delayed response. 

I appreciate your time and efforts. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if you need further assistance.