Not swiping and constantly restarting

[Mollyachs]

My Fitbit Versa Lite will not respond when I swipe and it restarts on its own many times per day.  It is causing the battery to drain quickly.  It have tried restarting manually and that helps with the swiping once or twice and then it stops responding again.

[NellyG]

Hi @Mollyachs I have flagged a moderator to come and help you.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mollyachs. It's nice to see you around, @NellyG. 

@Mollyachs I appreciate your participation in the Forums and sharing the details of the issue with your Versa Lite screen not swiping and restarting on its own. Thank you for your efforts to resolve this by doing a restart. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@NellyG thank you for your support! 

Let me know if you have any questions.

[AshBatch]

I am having the same issue. It stared a couple of days ago. Very frustrating.

[LiliyaFitbit]

Welcome to the Fitbit Community, @AshBatch. I am sorry for the delayed response.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I am sorry that you are going through this situation. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

If you have any questions, feel free to let me know.

[Heather_Sky]

1. I am frustrated as well. My Fitbit was restarting on its own. I let it die then charged it, and changed the clock face to a Fitbit clock face. It stopped restarting. However, the entire time it will not swipe at all to get to the other apps or allow me to use my watch to its full potential. 

[DarkViktoria]

This is also happening with my versa 2

[LiliyaFitbit]

Welcome to the Fitbit Community, @Heather_Sky @DarkViktoria.

@Heather_Sky thank you for joining the thread and sharing your solution to the issue with the watch restarting itself. I am sure this information will be helpful to other users. Regarding the issue with swiping, have you tried to restart the watch by following the steps from this help article: How do I restart my Fitbit device?

@DarkViktoria I am sorry to hear you're experiencing the same issue with your Versa 2. Have you tried the troubleshooting shared by @Heather_Sky? You can change the clock face by following the steps here. 

Please keep me posted, I'll be around.

[DarkViktoria]

Thank you. Yes I have tried re-starting the watch, along with re-starting the app. It hasn't made a difference.
Besides not being able to swipe to access anything, it doesn't let me turn off alarms or snooze them. To do this I have to go through the app on my phone, turn off the alarm. Wait a few minutes and then reactivate it for when I need it next again.
Then at random moments throughout the day and into the evenings the fitbit logo appears up on screen for several minutes then vibrates and flashes back to the time again. I admit this has become super frustrating when trying to sleep so have had to remove the watch during the nights.
I really miss the functionality and would super appreciate the efforts being made to get it operating properly again please.


Sent from my Samsung Galaxy smartphone.

[LiliyaFitbit]

Hi @DarkViktoria, thank you for your reply. 

I appreciate your efforts and the additional details. I totally understand how you are feeling as you would like to keep enjoying your watch and its features without any issues. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[DarkViktoria]

Thank you so much!

[Heather_Sky]

@LiliyaFitbit  I have followed the steps on how to restart my device and still not able to swipe to other screens on my FitBit. 

I also have an alarm that I cannot shut off when it goes off. I have to use the side button. Not the main screen to shut it off.

[LiliyaFitbit]

Thank you for your replies, @DarkViktoria @Heather_Sky. 

@DarkViktoria I am sure our Support team will do their best to help you. 

@Heather_Sky I appreciate your troubleshooting efforts, thank you for sharing the additional details. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

I'll be around if you have any additional questions.