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Not sync and now not connecting to my Phone

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‎09-16-2019 05:53 - edited ‎09-16-2019 05:54

‎09-16-2019 05:53 - edited ‎09-16-2019 05:54

This morning, I tried to sync my data with my J6 2017 as I've always done. Not working. 

My bluetooth is working, wi-fi also and GPS so.

I reinstalled the app. Not working

I reset my Versa. Not working

I remove my Versa for my account. Now it's worse: it doesn't reconnect my Versa to my account.

I've already done all what are in your list. Now I have I have a modern watch no more smart, no more connected.

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‎09-16-2019 06:21

‎09-16-2019 06:21

A couple more things to try:

 

  • restart the phone
  • "forget" any link to the fitbit in the phone's bluetooth settings

If they don't help, try the troubleshooting guide at: Help article: Why won't my Fitbit device sync?

 

If you're still stuck after that then it's probably best to contact customer support via contact.fitbit.com If they can't fix it they can check your warranty status and advise on your options.

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‎09-16-2019 07:02

‎09-16-2019 07:02

It's happening to a lot of people - go through all the motions and then call customer service. That's what I'm doing today - I finally reactivated my Charge (which is working fine) until I can get this resolved with Fitbit. There's clearly a problem with this tracker because the number of people having the same exact issues is not a coincidence.
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