help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not tracking sleep accurately

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-02-2022 00:13 - last edited on ‎12-18-2022 20:31 by Fitbit Moderator

‎02-02-2022 00:13 - last edited on ‎12-18-2022 20:31 by Fitbit Moderator

My device is not tracking my sleep accurately some night. Take last night for instance; I was asleep by 11pm...my device records sleep from 3:15am onwards. I have checked my wrist strap is not too tight/lose. My device was fully charged.

All advice gratefully received.

Best Answer
Labels:
4 REPLIES 4

‎02-02-2022 05:09

‎02-02-2022 05:09

I am having the same problem the last few nights. The last three nights it is telling me it cannot get a consistent heart rate. The strap is in the same location and tightness as it has been every time I have worn it for over a year now. I haven't changed my sleep position either. All I am getting is the high-level data, which I am not even confident is correct the last few nights. Last night it didn't even give me a numerical score.

Best Answer

‎02-02-2022 11:14

‎02-02-2022 11:14

Make sure it's in sleep mode.  

Best Answer

‎02-03-2022 00:16

In response to Grissa

‎02-03-2022 00:16

Hi Grissa, 

Yes, I know what you mean. I'm not overly bothered about logging my sleep but it's the principle of #Fitbit stating the device gives accurate readings when it doesn't. It's not as if the watches are cheap to buy.

Best Answer

‎02-03-2022 00:16

In response to DBPS455

‎02-03-2022 00:16

Always do but thanks for your advice 👍😁

Best Answer
0 Votes