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Nothing appears when I swipe up on my Versa 3

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‎01-20-2023 14:12 - last edited on ‎01-21-2023 03:08 by Fitbit Moderator

‎01-20-2023 14:12 - last edited on ‎01-21-2023 03:08 by Fitbit Moderator

When scrolling up from my clock the stats have disappeared. Now it's just a blank screen. Not sure if I accidentally changed something or if it is malfunctioning. I'm on Android. Any thoughts?

 

 

Moderator Edit: Clarified subject

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‎01-21-2023 03:10 - edited ‎05-30-2023 10:15

In response to Guy_

‎01-21-2023 03:10 - edited ‎05-30-2023 10:15

Hello there, @DzineR. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As @Guy_ has recommended, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-20-2023 23:40

‎01-20-2023 23:40

Hi @DzineR - as a first step try restarting the watch, then swipe left and click on Today app. If the stats are all there, but not on your clock face try changing clock face. How do I restart my Fitbit device? 

Author | ch, passion for improvement.

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‎01-21-2023 03:10 - edited ‎05-30-2023 10:15

In response to Guy_

‎01-21-2023 03:10 - edited ‎05-30-2023 10:15

Hello there, @DzineR. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

As @Guy_ has recommended, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes