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Notice on dashboard saying I need to verify by email account have done this but no notifications

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I setup my original Fitbit account for my versa Aqua Vitae sent me an update for my phone some reason it no longer recognize the Fitbit account I set up the account again and now I keep getting a notification on my dashboard saying I need to verify my email account I went to the area to do that I was just steps but I still haven't gotten any emails from Fitbit has anyone else had this problem

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Hello and welcome to the forums @Danod 

 

Have you checked your spam folder for those emails? I've notified a moderator about your post and they should be here to assist you with this. Thanks for coming to the forums.

Stepping in the U.S.A. since September 2013. Android 14

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@Danod Welcome! It's nice to have you on board!

I will gladly assist you with the account setup. Just to clarify you have now two Fitbit accounts with different email address, is this correct? Where are you looking for when you search for the email confirmation, on the new account's email address or on the old one? Have you tried searching the spam and junk folders on both accounts as @Odyssey13 suggested? Have you tried setting up the original Fitbit account with your Aqua Vitae app? Have you contacted their support team to see why it wasn't recognizing your original Fitbit account?

I look forward to your reply.

Alvaro | Community Moderator

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I thank you for your reply I'll be looking forward to hearing come down
thank you
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Yes I did try to look in the folders this Pam and trash nothing in either
one of them I haven't tried contacting support yet but I'll do that next
thank you very much for your post
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