Notification service not running

[petrabarotova]

Hello. I have Fitbit Versa, firmware version 32.32.10.15, mobile phone Xiaomi Redmi 5 plus and notifications are not running on my tracker. My phone reports an error: "Notification service not running. A phone restart is required to re-enable notification on your tracker".

I restarted bluetooth on my phone and also Fitbit app, also reinstall Fitbit app and it still doesnt work. Please, can you help me?

Moderator edit: updated subject for clarity

[Teri1964]

Lately mine has been saying notifications won't go need to restart, but I
have been receiving the text messages. If yours isn't working I would do
the different things to get it going...I don't know when/if it will ever be
fixed

[Altoastral]

I had the same problem... After trying many of the solutions, I was allways getting the same problem after a few days or hours.
I am running Android on a Samsung J6.
Then, I realised that I moved the APP to "external storage" to save some internal space.
Moved it back to internal storage and immediatly the service was up and running, the "service not running" message disapeared.
Hope it works with you guys and girls.

[Vineet]

Which phone you are using 

[Altoastral]

I'm using a Samsung J6, with Android 9

Cheers

[Pratham18]

Mine is oneplus 7.

[HornigoldA]

Hi there,
It's a Xiaomi redmi note 8 pro, prior to this I had a Galaxy S6 and had no
issue with notifications 😞
Thanks,
A

[Rich_Laue]

@Altoastral that is a good point. When someone moves an app and things stop working.it is best to move the app back. 

Part of the fitbit app gets embedded into the OS and apps like Fitbit have issues intercepting notifications when not in main memory. 

[Pratham18]

I don't know how, notifications started coming.
I didn't perform a single function.
It just happened automatically.

Ragards

Moderator edit: personal info removed

[kbajan]

I'm not having any luck.  I got the Versa 2 for Christmas.  It was sending me notifications until just 2 days ago.  Now I can't seem to get anything aside from "get more steps".  I've restarted, stopped and cleared (forcing logon again), looked at and changed battery optimization and more.  So far, haven't uninstalled and reinstalled the app.  May try that next.  I'm on Android 7.0 from BLU.   Considering it worked for over 2 weeks, I'm not thinking it's an issue with the phone.

Regards
Kevin

[Altoastral]

10 days, up and running.

😉

[SunsetRunner]

I have the same issue with Mi MIX_1 

1) I reinstalled app

2) Deleted cache after new install

3) Allow to vibrate on silent

4) Turn on/off/on notifications permissions

5) Given all permissions to app and locked to be always working and also added permission to autostart

6) Battery optimization off

Still not working BUT it was working in past! Stopped after the recent fitbit update, that update was in November or October...

I do not know what to do...

[kbajan]

Well, my oddity got better.  About an hour (or less) after posting my comment last week my Versa 2 starts buzzing away and suddenly a flood of messages and such came it.  It's made it through the weekend still functioning that way.   Hadn't done anything more than what was already said.  Weird.

[Sarvan]

I am using Versa 2, often I am not getting any notifications, I tried the steps given in this community, but it's not working. Help me with this.

[kbajan]

About a week later, and it's back.  My phone got rebooted last night, and notifications stopped working after that.  Not sure why rebooting a phone should kill the way the communication between devices work.  It should be expected that one or the other will reboot at some time.

Getting the lovely "Notifications Service not running" and of course the steps have already been done.  Redid the clearing Data and Cache.  Bluetooth is on.  Notifications are set to go.  I've run manual sync multiple times.  Steps and such all sync.  Just can't get Notifications.

My next step might be to fully uninstall the app and reinstall.  I really believe this whole thing started for me the last time after my phone was restarted.  So something is not handling the phone restarts.  Would help if I could pinpoint to a service.

K

[160199]

I have clear storage and even did uninstall the aap.

It's hardly works for 5 min and again same problem 'notification not running'

[theaditya]

I tried your solution but it didn't work for me. I use a redmi note 5 pro. Android version 9

[kbajan]

Unistalled and reinstalled the app and it worked for almost 24 hours.  Then it stopped again.  This can't be a phone issue.  Something with the app is not keeping the notification services alive.

K

[kbajan]

Ok, finally got something that was easier and "consistent".  I went into my phone's Settings.  Searched for Notification Center, and then into "Access to notifications".  I turned off the slider bar for FitBit, then turned it back on.  It prompts for Allow access "blah, blah, blah... long message" all over again.  However, now it works again, where a phone reboot, nor watch reboot did squat.  Will it last more than 2 hours?  I don't know.  I've had to do it twice today already, so something is not sustaining the permission, even when the phone shows it's on.

Hope that helps someone.

K

[JuriM]

Did that on my Versa 2 didn't help at all. Still the service not working. 

[kbajan]

Just traveled over the weekend.  This included changing time zones on my phone.  Initially could not get my Versa 2 to sync after the phone changed, no matter how many times I clicked to sync.  After a while, for whatever reason, it finally worked.  However, the notifications stopped again. Ended up doing the same thing again, turning the Notifications for FitBit off and on in the Notifications Center.  Things started to work again.  So far it's been a repeatable process to get it working.