Notifications Service not running on Versa Lite

[Kagalkarsunil]

Hi, 

I own a Fitbit Versa Lite and recently i got an update of Fitbit app to v3.5. Since then i am not receiving any notifications and i keep getting this message "Notification service not running. A phone restart is required to enable notifications on your tracker". However even after restarting the phone, the notifications service is not working. 

I believe there was another topic on the same issue which was marked as solved by downloading v2.7. However, the version i have is the latest one but, still issue persists. 

Please suggest what needs to be done here.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kagalkarsunil.

I appreciate your participation in the Forums and sharing that you're not receiving notifications on your Fitbit Versa Lite after the latest app update. Thank you for your troubleshooting efforts and providing a message you receive. Usually a missing requirement is the cause and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the troubleshooting steps if the issue persists. 

If you receive a message "Notification service not running. A phone restart is required to re-enable notifications on your tracker", I would like to confirm that we’re aware of this issue and are working to identify a resolution as quickly as possible. I appreciate your patience and understanding while we work to improve your experience. 

If you have any questions, feel free to let me know.

[Ashversalite]

I am having the same problem and I have tried everything! Updated, uninstalled, unpaired, bluetooth off and on,  force stop,  made sure notifications are on, shut down my Versa lite, restart my phone... etc. Nothing is working! 

[Kagalkarsunil]

Thanks for the response. I tried the troubleshooting steps but still its not working.

I will wait for an update from Fitbit with this issue fix. 

Thanks again for the help.

[Lufalulz]

You can try turning the notification service off and then back on manually.

On your phone settings, you can search for "Notification Access" and once you go there, simply turn Fitbit (Fitbit Notification Service) off, then back on, and check if the message in your Fitbit app still appears.

You can also access these settings by going to "Settings" > "Apps" and looking for extra options (three dots, gear icon, etc) in that place where there is a list of all the apps on your phone. Then, you tap on "Special Access" > "Notification Access."

Depending on your phone's settings, you may need to keep the Fitbit app open constantly to avoid the Notification Service from being stopped.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ashversalite. It's nice to see you around @Lufalulz @Kagalkarsunil. I am sorry for the delayed response.

@Kagalkarsunil @Ashversalite thank you for your troubleshooting efforts. We’re currently working to resolve this issue and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

@Lufalulz I appreciate your participation in the Forums and sharing the helpful tips. Thank you for your time and efforts to help other users. 

The Android users can find the additional tips in this help article: What should I know about using the Fitbit app on my Android phone?

Let me know if you have any questions.

[Kagalkarsunil]

Hi @LiliyaFitbit . I still have not got any update for the Fitbit versa Lite and the notifications engine is still not working. The troubleshooting tips also did not help. Please suggest what needs to be done. Do i need to return the watch to the retailer where i bought since the watch is still under warranty.

[LiliyaFitbit]

Hi @Kagalkarsunil, thank you for your reply. 

I appreciate your efforts and the additional details and recommend confirming if your device is updated to the latest firmware. If the issue persists, we're still working on a resolution. Thanks again for your patience. 

If you would like to return your watch, you can return it directly to the retailer, following their return process. This is generally printed on your receipt, though you can also find it on the retailer's website. Note that we're unable to influence retailer policies. You can take a look at this page for more information about the warranty policy.

Let me know if you have any questions.

[Kagalkarsunil]

I got the latest firmware update today and sadly the notification engine is still not working. I tried switching off the notifications and on back. Tried pairing the device again, but still it's not working. Please work on the resolution on priority. It's been close to 2 months now.

[LiliyaFitbit]

Thank you for your reply, @Kagalkarsunil. 

I appreciate your time and efforts. Our team is actively working in order to have a solution released soon. Thank you for your patience and understanding while we work to improve your experience.

I'll be around if you have any additional questions. 

[kristaj75]

I was wondering if you were able to resolve your issue because I am experiencing the same problem.

[kristaj75]

I was wondering if your issue was resolved because I am experiencing the same issue.

[Kagalkarsunil]

Not yet. The issue still exists. I got firmware updates, app updates etc. I downloaded everything, but nothing worked. Waiting for resolution. 

[Duvetdreamer]

Hoping there is a resolution to this issue by now as I have received a versa lite for Christmas and am experiencing this issue too! Very disappointing and I have tried all the suggestions. 

[kristaj75]

I have tried everything for a couple months now and nothing works. Fitbit
should take receiving text messages off as a feature of the device.

[Lanzarotediver]

I too have received one for Christmas. Same problem. 

Looking at how far back this forum go,'S. Fit Bit obviously don't care as the problem still exists. 

[Lanzarotediver]

Just received for Xmas. Same problem. Has FitBit solved this problem yet. 

[SunsetRunner]

I received this watch as a Christmas present yesterday and this is an issue. When I did a chat with customer service she said she cant help me and it must be a problem with my phone. Based on this thread it seems to be a fitbit problem. This is marketed as a feature of fitbit and I wanted this specific watch for that reason. Tracking steps is great but I wanted to be able to also easily see my texts while in meetings where I cannot pull my phone out of my pocket. Do I need to just return it or is this an issue fitbit will take seriously and fix?

[BySchneider]

I bought a Christmas Versa Lite for my wife and we are disappointed with this issue. I think I'll go to BestBuy to return the watch.

Please @LiliyaFitbit Do you have any predictions for solving the problem? Or if it will be solved...

[Farren87]

I have also received this as a Xmas present and it intermittently works.. not ideal with the amount of money being paid for this device! Is there any step forward to having this resolved as Fitbit seem to have had this issue for a long time