Notifications are not coming through my Versa 2 after iOS update

[WaterWalk]

My Versa 2 had been working well until yesterday after I run a ISO update. It won't show notification for new texts, and when a call comes in, it does not vibrate. Notifications from other apps, such as Google Calendar can still come through. Vibrations for alarm or stop watch etc. are working.  Just doesn't work for calls and texts.

I have checked all settings. Bluetooth, notifications, so on and so forth. Restarted my phone and Versa 2.  I am not in Do not disturb mode. 

I wonder if this is a software issue with the ISO update. Anyone had this issue with other ISO updates? If so, how was it solved last time? Or someone from Fitbit - would this need to be fixed by an App update and any anticipated fixing timeline? 

Frustrated.....

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @WaterWalk. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

While reading your post I was wondering (in case you're an iOS user) if the text messages your Versa 3 is not receiving are iMessages? I also have an iPhone and had a similar trouble with those messages, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". If this steps don't work for you, I suggest taking a look at the help article: Troubleshooting quick tips for iPhones.

Hope this helps. 

[WaterWalk]

Thanks - it is already on "Always". So just now I turned it off and put it back to "Always" again. It is still not working. 

 And I have gone though the troubleshooting steps.....did not fixt the issues 😢

[MarreFitbit · Accepted solution]

@WaterWalk I appreciate you had followed the tips and recommendations provided above.

I'd recommend resetting the notifications and set them up again. To do so, follow the steps below:

1. On your phone, tap Settings > Bluetooth.
2. Tap the information icon next to the name of your Fitbit device.
3. Turn Share System Notifications OFF and then back ON. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone asking if you want your Fitbit device to show notifications.
   3. Tap the information icon next to the name of your Fitbit device
   4. Turn on Share System Notifications.
      
      

Hope this does the trick. 

[WaterWalk]

 Unfortunately it didn't solve the issue. After I turned it off and on again, I did got a message asking if I want my Fitbit device to show notifications. I responded yes. But still no texts notification/vibrations for calls. Thanks for help though. 

[MarreFitbit]

@WaterWalk You're welcome! I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Happy stepping!