Notifications are not coming through my Versa 2 after switching phones

[Silver56]

I recently changed my phone from a galaxy A40 to an A34. All transfers were completed successfully. All notifications are permitted. When following advice to check the Bluetooth connection, I find that when I click on connect, I receive a message saying an app is required for the function. What app? The Fitbit app is installed on my phone. Anyone help please?

Moderator Edit: Clarified subject

[Guy_]

Hi @Silver56 - you can't setup the Bluetooth in the Bluetooth settings of the phone, it is done by the Fitbit App which is what the message is saying.

Login to the Fitbit App and it should set it up, but if not run the "Set up a Device" select your watch and replace.

Note: when changing phones it's important to remove the watch from the old phone's Bluetooth or turn it off. And when setting up Bluetooth [via the Fitbit App on a new phone] make sure there are no other devices running the Fitbit App switched on or other watches on.

[MarreFitbit]

Hi there, @Silver56. Thanks for stopping by in the Fitbit Community Forums. I appreciate all the detailed information you've shared regarding the inconvenience with your notifications after switching phones. We'll be glad to help you! 

As @Guy_ has pointed out, when switching phones, it's important to make sure that you remove your Fitbit device from your old phone's Bluetooth settings to avoid any interference with the new phone. With that being said, please try the following steps in the order listed:

• Unpair your Versa 2 from your old phone's Bluetooth and also from the new phone.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2 again.
• Set up notifications on your Versa 2 again.

If the issue persists, please see Why are notifications delayed or missing?

[Rakicat1]

Hi Guy_

• I am having the same problem as Silver56 butI cannot see a 'set up a device' option the Fitbit app. What am I doing wrong?

[Guy_]

Hi @Rakicat1 - if you have the new V4 Fitbit App click the device/battery % icon and add more devices.

[Rakicat1]

Hi Guy

I have  a Versa 2

[Guy_]

@Rakicat1 - did you change telephones, if so follow the above instructions. You will find the device/battery % icon top left in the new V4 Fitbit App, then choose add more devices, select Versa 2 and then replace. It restores Bluetooth if other measures didn't.

[Rakicat1]

Thank you for your help so far Guy.

I have manage to get as far as setting up my Versa 2 but its not connecting. I am being asked make sure Versa 2 is charged (yes it is), restart devise (I have done this) and turning Bluetooth off and on (I have done this). No luck! Can you think of anything else?  Could there be a problem with my Versa 2?

[Guy_]

@Rakicat1 - it's more likely a problem with the new V4 Fitbit App which can lose connection. Try restarting the phone.

[Rakicat1]

Hi Guy, I have done everything you have asked me to. When trying to add a new device, I am being told to turn on the Versa 2 which results in "try again", which i have done many times. It just is not connecting!!. I have tried this on my new phone and IPad with the same result. Please help! "Very Frustrated" Lurline 

[Guy_]

@Rakicat1- trying on multiple devices can make the issues worse unfortunately.

To make sure it is not a watch problem try this What should I do if I lose my Fitbit device? 

You should be able to find it but if not then there is possibly a watch problem. This is an important step.

If the watch is found try removing the Bluetooth entry for it on your phone and Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on or other watches on.

Restart the watch again with the button. 

The idea is to create a best possible chance of connecting.

Login and try adding it again.

The issue can also be compounded by bugs in the Fitbit App where it may lose sync or may not be able set a watch up again.

[Rakicat1]

Hi Guy

I have managed to add the devise on my phone, with sheer determination, but the data now showing on the app is incorrect. It has not recorded my sleep, and other activities, for the last couple of days, even though it is now syncing.

BTW, thank you for your help!

[Guy_]

Thanks @Rakicat1 - there are others who complain the new V4 Fitbit App isn't working for some things. So it's probably not a watch issue.

Try restarting both watch and phone again and do a manual sync then do the same the next day and see if it catches up.

Also check with a swipe up on the watch what information shows, it could be correct or when you login to the web dashboard 

If you did a shutdown or factory reset at some point data on the watch could have got lost.

[Rakicat1]

Hi Guy, not your fault, but I am getting really, really frustrated with the situation regarding my Versa 2. I purchased this watch to help with my fitness and as a way of motivation. Well, since this recent upgrade, I might as well be wearing a chocolate teapot on my wrist!

The watch takes forever to sync, and when it does there is data missing. I do not get messages, I do not get the reminders to complete 250 steps an hour, I do not get notified when I have reached my daily step target, I do not get notified when I receive incoming telephone calls, basically, the watch is not functioning in the way that I was told it would!

There are a lot of dissatisfied customers out there currently! It is obvious that the V4 software release is not fit for purpose. What is Fitbit's intentions with regard to 'putting this right'? This situation is NOT ACCEPTABLE! I have paid, what to me is a lot of money, only to get a product that does not function due to an not fit for purpose software upgrade. 

Very frustrated, annoyed and at her wits end customer😡😡😡

[Guy_]

@Rakicat1  - unfortunately us users on this forum don't know what Fitbit are going to do about the problems and Fitbit hasn't announced anything.

You can see more in posts in "The redesigned Fitbit app is rolling out!" topic in the appropriate iOS or Android app forums along with the other unhappy users.

Unfortunately Fitbit don't officially allow going back to the stable V3 version.

You can always chat via the Fitbit App, Help & support section, Contact Customer support, they may know more, though doubtful.

[SunsetRunner]

I am having the same problem. My Versa 2 is not functioning correctly with my S10. I've been through every step suggested by support and others. It will NOT work. It also tells me that a app is needed when I already have the app and my email is linked to it. I have disconnected every other possible device. I have uninstalled and installed about 10 times. It says that the connection and pairing is complete but I end up back at square 1 each time. At this point I feel it is an attempt to for upgrades. No app process is this difficult in 2024. And support is absolutely No help! So my conclusion is that they are attempting to phase out the Versa 2. 

[Guy_]

Hi @Silver56 - the watch may possibly be defective, if you have tried the approach presented earlier by @MarreFitbit.

You can also try What should I do if I lose my Fitbit device?  This will ascertain if the watch is transmitting a Bluetooth signal.

You can also remove any Versa 2 Bluetooth from the phone and doing a Bluetooth scan to see if it finds it, but that is all you can do with Bluetooth, the rest must be setup by the Fitbit App.

Of course make sure there is no other device running the Fitbit App switched on or any other watches during the setup process.

There is/was also a fault with the new V4 Fitbit App which you will now have that causes this and in some cases it has been necessary to replace the watch as there is no means to start from scratch otherwise. 

Can you chat via the Fitbit App, Help & support section, Contact Customer support again.