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Notifications are not coming through my Versa 2 after the iOS update

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‎02-28-2023 05:57 - last edited on ‎02-28-2023 08:32 by Fitbit Moderator

‎02-28-2023 05:57 - last edited on ‎02-28-2023 08:32 by Fitbit Moderator

I have a Versa 2 and after the lasted apple IOS 16.31.1 update I stopped getting text, call or calendar notification. I have done every troubleshoot that was suggested by the fitbit community and the fitbit customer service rep. Has anyone else experienced this ?

 

 

Moderator Edit: Clarified subject

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‎02-28-2023 08:34

‎02-28-2023 08:34

Hello there, @Annabk. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before posting here. 

 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

 

I hope we can get you back on track soon. 

Maria | Community Moderator, Fitbit


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‎03-02-2023 04:42

In response to MarreFitbit

‎03-02-2023 04:42

I have called the support team twice and they can not figure it out. I was told the versa 2 was broken and not in warranty so I purchased a  brand new one and it did the same thing. There is something wrong with my app not on my phone. it wont open. I think this is a fitbit / apple issue. 

I am disappointed because I truly love my fitbit and do not want to purchase and apple watch.

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