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Notifications are not coming through my Versa 2 after the update

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‎09-02-2021 23:17 - last edited on ‎09-03-2021 05:16 by Fitbit Moderator

‎09-02-2021 23:17 - last edited on ‎09-03-2021 05:16 by Fitbit Moderator

After update to Fitbit and phone,Notifications from phone stopped working on Versa 2 😞 

Help and Versa 2 101 Guide not helping 😞

 

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎09-03-2021 05:22

‎09-03-2021 05:22

@whatevr18 Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

 

To better assist you, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

 

If your phone does meet the requirements listed above, I'd like to know if by any chance you get any error message in the Fitbit app regarding the notifications not working? If so, please let me know what the message says so I can go from there. 

 

In the meantime, please make sure you've also followed the troubleshooting steps provided in this help article Why are notifications delayed or missing?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


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5 REPLIES 5

‎09-03-2021 05:22

‎09-03-2021 05:22

@whatevr18 Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

 

To better assist you, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

 

If your phone does meet the requirements listed above, I'd like to know if by any chance you get any error message in the Fitbit app regarding the notifications not working? If so, please let me know what the message says so I can go from there. 

 

In the meantime, please make sure you've also followed the troubleshooting steps provided in this help article Why are notifications delayed or missing?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-03-2021 21:03

In response to MarreFitbit

‎09-03-2021 21:03

Thanks for getting back to me.
I have it working again 🙂
I had done all the steps you listed but did them again, in your order.
Cannot believe how many hours I have spent (1.5 today)
Thank you!
Cheers!
Chris
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‎09-04-2021 14:09

In response to whatevr18

‎09-04-2021 14:09

 

@whatevr18 Awesome! I'm glad to hear that you're back on track. 🙂

 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

 

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-12-2021 15:22

In response to MarreFitbit

‎09-12-2021 15:22

It did not help me. I get no error message and i have a note 20 ultra 5g. It wont sync and no notifications come through 

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‎09-13-2021 06:36 - edited ‎08-10-2023 05:39

In response to TurtleWalker

‎09-13-2021 06:36 - edited ‎08-10-2023 05:39

Hi there, @TurtleWalker. Welcome on board. If your watch is not syncing, the notifications won't come through neither. 

With that being said, please make sure that your Note 20 Ultra meets the requirements listed here.

If so, please see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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