Notifications are not coming through my Versa 2

[Jansay]

Got a versa 2 for Xmas, stopped receiving notifications, have  Huawei P20.. Tried restarting as stated but still not working 😞

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Jansay, welcome to the Community Forums. Thanks for trying to troubleshoot this issue with your Versa 2 before reaching out. I understand how you must be feeling. 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services. Thanks for your time and efforts in trying to solve this issue with your notifications. 

Besides the steps you've done so far, I'd recommend trying the following:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.