Notifications are not coming through my Versa 2

[Karenlouise88]

Not been receiving notifications so went on app and comes up with this

Notification service not running please restart phone

Tried this doesn't work any help

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Karenlouise88, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Regarding the issue, please note if you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

However, you can try following these troubleshooting steps Why are notifications delayed or missing?

If you have a Huawei, you can also try:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Let me know how it goes. 

[Vkpallav]

Hey ....I have been having the same as @@karenlouise88....my notifications are not working ...and I see the same error message as well

[MarreFitbit · Accepted solution]

Hi there @Vkpallav, welcome on board. Please note if you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.