12-07-2021 03:08 - last edited on 12-07-2021 03:41 by MarreFitbit
12-07-2021 03:08 - last edited on 12-07-2021 03:41 by MarreFitbit
I can't get notifications on my Versa 2 . I have to each day uninstall the app and reinstall it and sync my watch. It works the entire day and then next day it's shows error saying your phone needs to restart to enable tracker. Please advise solution.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
12-07-2021 03:43 - edited 03-05-2024 06:41
12-07-2021 03:43 - edited 03-05-2024 06:41
Hi there, @dustindude9865. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.
If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.
However, if you have a Huawei phone you can try the following steps:
Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.
Hope this helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
12-07-2021 03:43 - edited 03-05-2024 06:41
12-07-2021 03:43 - edited 03-05-2024 06:41
Hi there, @dustindude9865. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.
If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.
However, if you have a Huawei phone you can try the following steps:
Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.
Hope this helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...