Notifications are not coming through my Versa 2

[Being2aks]

Hi, 

I had raised this issue a few months ago, then the update came and the notifications were supposed to start coming through again. 

I just keep getting a message notification service not running, a phone restart is required. I have restarted multiple times but the issue still persists. 

What can I do... I hope it starts working this time. 

Moderator Edit: Clarified subject

[Rich_Laue]

Hi @Being2aks what model phone are we asking about? 

[Being2aks]

Hi, 
The phone is a Redmi 9 power.

[MarreFitbit · Accepted solution]

Hi there, @Being2aks. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

I'd like to provide the following steps that actually work for Huawei users, but even if you have a Redmi 9 I'd still suggest giving them a try:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Hope that does the trick for you.