Notifications are not coming through my Versa 2

[Hwatts]

I am not receiving any notifications on my Xaomi Redmi. 

It is a new phone and I have synced and un-synced, turned on and off all notifications, checked permissions etc but still nothing. 

All I get is the error message, "Notification service not running. A phone restart is required to re-enable notifications on your tracker"

Any advice please?

Thanks

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Hwatts  you check out this article? click to read

[MarreFitbit · Accepted solution]

Hi there, @Hwatts. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

I'd like to provide the following steps that actually work for Huawei users, I know you have a Xiaomi but it's still and Android device, so I thing it would worth the try:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Hope that does the trick for you.