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Notifications are not coming through my Versa 2

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‎11-18-2022 06:24 - last edited on ‎11-19-2022 08:51 by Fitbit Moderator

‎11-18-2022 06:24 - last edited on ‎11-19-2022 08:51 by Fitbit Moderator

Hi there,

I'm having the same issue as described here: https://community.fitbit.com/t5/Other-Versa-Smartwatches/Notification-service-not-running/m-p/292594...

 

However the solution proposed there was temporary as every time I put my phone on airplane mode, restart or turn off the issue resurface again.

 

I have a Versa 2. Version 35.72.1.23

My phone is Android version 12 SP1A.201812.016

MIUI version 13

Model M2103K19PG

 

Thanks in advance for your help.

 

Moderator Edit: Clarified subject

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‎11-19-2022 08:54 - edited ‎06-09-2023 04:00

‎11-19-2022 08:54 - edited ‎06-09-2023 04:00

Hi there, @El_Papa. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2.

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

I'd like to provide the following steps that actually work for Huawei users, but even if you have a different Android device, I'd still suggest giving them a try:

 

  1. On your phone, open the Settings app > Apps and notifications > Apps.
  2. Tap Fitbit > Battery.
  3. Turn off the Power-intensive prompt option.
  4. Tap Launch.
  5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
  6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎11-19-2022 08:54 - edited ‎06-09-2023 04:00

‎11-19-2022 08:54 - edited ‎06-09-2023 04:00

Hi there, @El_Papa. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2.

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

I'd like to provide the following steps that actually work for Huawei users, but even if you have a different Android device, I'd still suggest giving them a try:

 

  1. On your phone, open the Settings app > Apps and notifications > Apps.
  2. Tap Fitbit > Battery.
  3. Turn off the Power-intensive prompt option.
  4. Tap Launch.
  5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
  6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎11-19-2022 09:12

In response to MarreFitbit

‎11-19-2022 09:12

Hi @MarreFitbit ,

Thank you for taking the time to respond to my post. I really appreciate your comments. I have restricted Fitbit to run in the background but the problem still persists.

Hopefully I solution will be found soon ☺️

Regards,

El Papa.

Best Answer