Notifications are not coming through my Versa 2

[PMB816]

For a long time I would get text and phone call notifications on my Versa 2. Suddenly quit. Even reinstalled the Fitbit App. Using a Sumsung Galaxy S23 phone. Thanks

Moderator Edit: Clarified subject

[Guy_]

Hi @PMB816 - there are sometimes issues with certain app versions following an update but did you long press the button to get to Quick Settings and check that neither Sleep nor do not disturb got turned on?

Also if the watch has stopped or is not syncing well you may not get notifications. In which case a logout of the Fitbit App and swipe off the active window and clear the storage cache and force stop it and then restart the phone and restart the watch, it may also help.

[MarreFitbit · Accepted solution]

Hello there, @PMB816. Thanks for stopping by in the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

As a first approach, please follow the tips and recommendations provided by @Guy_. 

If the issue persists, please make sure you've tried all troubleshooting steps provided here Why are notifications delayed or missing?

[PMB816]

Thanks but tried all your suggestions and still not getting text messages or phone calls on my Versa 2 like I use to get.

[MarreFitbit]

@PMB816 In addition to the steps you've done, please try the following in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Set up notifications again. 
• Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[PMB816]

Got it fixed...thank you for all your help...

[MarreFitbit]

@PMB816 Awesome! I'm glad to hear the issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!