Notifications are not coming through my Versa 2

[Loobyloo1975]

Hi I have just purchased the versa 2 and am having problems getting notifications from my phone to my watch! It says 'notification service not running, phone restart is required to enable notifications on your tracker'. I have restarted my phone several times but with no luck. I have been on line and looked it to it a depth. Everything that was suggested I tried but with no luck. The only thing that works is to uninstall the fitbit app and then reinstall it or delete data in my settings app on my phone. This however works for a short time before I get the warning sign again. Please help as fitbit don't seem to be doing anything. They said they would look into it but haven't heard from them yet!

Thanks in advance 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello @Loobyloo1975, welcome to the Community Forums. Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services. Thanks for your time and efforts in trying to solve this issue with your notifications. 

Besides the steps you've done so far, I'd recommend trying the following:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit customer! 

[Loobyloo1975]

Thank you for getting back to me. Done all that and still doesn't work. 

[MarreFitbit]

@Loobyloo1975 Thanks for getting back and for confirming that you've already done the recommendations provided above. 

As mentioned, we’re aware of this issue with the notifications and are working to identify a resolution as quickly as possible.