Notifications are not coming through my Versa 2

[AlicjaP]

Call and text message notifications are turned on in FitBit app, but notifications are not coming to smartwatch. 

I am using Android 10 on Huawei P20 Pro. 

FitBit app version 3.39.2

Versa w firmware version 35.72.1.9

How to resolve IT? 

Moderator Edit: Clarified subject

[MarciM]

Hi @AlicjaP 

Welcome to the forum. I'm sorry to hear you are having trouble with your notification. Likely the issue is with the Bluetooth connection. First, let's start by restarting your Versa 2 by holding down the button for 10+ seconds until the screen goes dark and the Fitbit logo appears. Next on your mobile device, check your Bluetooth setting and see if your Versa 2 is listed at connected. If it's in the list, but not connected, get it connected and you should be good to go. You can find more notifications troubleshooting HERE. 

[MarreFitbit · Accepted solution]

Hi there @AlicjaP, welcome to the Community Forums. Thanks for sharing those details in your post. 

Are you getting any error message in the Fitbit app? If so, may I know what it says? In the meantime, please try the tips and recommendations provided by @MarciM.

However, since you have a Huawei phone you can try the following steps: 

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.