Notifications are not coming through my Versa 2

[Jl329]

My versa 2 isn't receiving notifications. I'm on an android phone. Uninstalled app and reinstalled. Did all the troubleshooting guides, still not working. 

Grateful for some assistance, thanks. 

Moderator Edit: Clarified subject

[MarreFitbit]

@Jl329 Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. 

We're glad to announce that the latest Fitbit app version for Android (3.43.1) has been released, which should solve the issue with the notifications not coming through your watch. For more information, see How do I update the Fitbit app? 

As always, make sure that your phone has a compatible operating system installed, it should Android 8.0 or higher. Click here for more details. 

Hope that helps. 

[Jl329]

App and phone are up to date.. App is saying I need to restart my phone to enable notifications.

Done this and still not working! 

[MarreFitbit]

@Jl329  If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

If the error message you receive is different I'd like to know what it says so I can offer further help. Meanwhile, please follow the troubleshooting steps provided here Why are notifications delayed or missing?

In addition, if you have a Huawei phone, you can try:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Hope that does the trick for you.

[Jl329]

Hi

It worked for a bit but now the same error message is here again and not working again.

Done those steps and all set up correctly.

This is really annoying! 

[MarreFitbit]

@Jl329 I understand how annoying this can be. As mentioned about, if you're getting the error message I've highlighted, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

Have a nice day. 

[Jl329]

Is there an update on this issue?

Thanks

[Cmcorsos]

Could you solve it?? Still waiting for any response.