Notifications are not coming through my Versa 2

[Sweetjosie]

I got a new phone Samsung Galaxy S20 FE 5G. Downloaded the fitbit app and paired with my Versa 2. I tried twice and can't get messages and emails. It worked on my previous phone. What can I  do?

Moderator Edit: Clarified subject

[ddennee]

Hi! I hope you can get this resolved.  I've been having this same issue for a few weeks.  I have restarted my phone, checked my notification set ups, reset my Versa, un-installed my app then re-installed, turned off my phone, restarted my phone - did all the previous stated on my head, while jumping up and down with NO results.  I've also tried giving Fitbit a one star to see if customer service would reach out, but NOTHING.  This is super annoying and hope this can be resolved.  If you get it resolved, send them my way so I can fix mine too!  If not, looks like I'm switching to Garmin.  Good luck!

[MarreFitbit]

Hi there, @Sweetjosie. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

It seems that your tracker cannot connect properly to your new phone since you haven't yet forgotten the connection between your watch and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your Versa 2 from your old phone's Bluetooth and also from the new phone.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

@ddennee Welcome to the Community Forums. I understand where how annoying this can be. I appreciate your time and efforts in troubleshooting this issue. 

While reading your post I was wondering if you're not receiving iMessages only? If that is the case, try toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". 

Hope that helps. 

[Kevonswife]

Been having the same issues for over a month. Done everything that has been asked and still nothing. I have even factory reset the watch and phone. Maybe y'all just need to admit that you don't know what the issue is and can't fix the problem. I'm sick of going in circles a d doing the same thing over and over again with no results. This is getting sad. Time to find a new company to do business with. 

[ddennee]

Hi, thanks for reaching out, but this didn’t work either. I uninstalled, unpaired, restarted, made sure my previews were on “always” and it’s still not sending texts, emails or notifications. If this can’t be resolved, what can be done??

Desiree

[ddennee]

Hi, nothing that was recommended helped. If this can’t be resolved, what is Fitbit willing to do to keep me as a customer ?

Thank you

Desiree

[ddennee]

Hello, this issue 3rd message requesting a resolution to my issue; hopefully one them can get a response or resolution to keep me as a customer.  Please help, I have tried everything suggested and hate to have to throw away over $120.

Desiree

[Laurs]

I have the same issue. Since purchasing my Fitbit in December 2020. I have to uninstall and reinstall the Fitbit app daily to get any notifications working. I wish they would just fox the issue or give me a resolution. I hope you get sorted as it gets very frustrating.