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Notifications are not coming through my Versa 2

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‎11-21-2021 12:23 - last edited on ‎11-22-2021 10:48 by Fitbit Moderator

‎11-21-2021 12:23 - last edited on ‎11-22-2021 10:48 by Fitbit Moderator

I have deleted app reinstalled app deleted device added device spoke to so someone gone though everything I could possibly do to try and sort the issue and yet I still don't receive notifications this is the whole reason for me buying this device 

 

 

Moderator Edit: Clarified subject

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‎11-22-2021 10:50 - edited ‎02-14-2024 06:35

‎11-22-2021 10:50 - edited ‎02-14-2024 06:35

Hi there, @Nads76. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

I'd like to provide the following steps that work for Huawei users, if you don't have an Huawei phone but have an Android device, you could also try the steps below:

  1. On your phone, open the Settings app > Apps and notifications > Apps.
  2. Tap Fitbit > Battery.
  3. Turn off the Power-intensive prompt option.
  4. Tap Launch.
  5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
  6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Maria | Community Moderator, Fitbit


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‎11-25-2021 02:31

In response to MarreFitbit

‎11-25-2021 02:31

No nothing worked and now it has completely died not working at all.....was offered a 35% discount on a new device but would not work with the black Friday offer so I looked else where got it cheaper even if I used the discount and got a 2 year warranty not a 1 that fitbit offer and have the option of interest free for 6 months so not a big pay out in one go......to be honest I got no help at all to sort out issues I had I was just going round in circles I already done everything I was being told to do

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