01-15-2022 22:19 - last edited on 12-18-2022 20:37 by MatthewFitbit
01-15-2022 22:19 - last edited on 12-18-2022 20:37 by MatthewFitbit
Hi,
I had raised this issue a few months ago, then the update came and the notifications were supposed to start coming through again.
I just keep getting a message notification service not running, a phone restart is required. I have restarted multiple times but the issue still persists.
What can I do... I hope it starts working this time.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
01-18-2022 06:34 - edited 11-02-2023 03:32
01-18-2022 06:34 - edited 11-02-2023 03:32
Hi there, @Being2aks. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.
If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.
I'd like to provide the following steps that actually work for Huawei users, but even if you have a Redmi 9 I'd still suggest giving them a try:
Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.
Hope that does the trick for you.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
01-17-2022 09:47
01-17-2022 09:47
Hi @Being2aks what model phone are we asking about?
01-17-2022 20:05
01-17-2022 20:05
Hi,
The phone is a Redmi 9 power.
01-18-2022 06:34 - edited 11-02-2023 03:32
01-18-2022 06:34 - edited 11-02-2023 03:32
Hi there, @Being2aks. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.
If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.
I'd like to provide the following steps that actually work for Huawei users, but even if you have a Redmi 9 I'd still suggest giving them a try:
Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.
Hope that does the trick for you.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...