Notifications are not coming through my Versa 2

[SunsetRunner]

Hello everyone, please help if possible!

I have had my Fitbit for over a month now as a gift which I love.

However, I cannot get my notifications to happen at all - every time I set it up via the app,  they will run for a few hours before I get the dreaded “Notification service not running. A phone restart is required to re-enable notifications on your tracker”

I am at my wits end! I’ve restarted my phone countless times, I’ve watched YouTube tutorials, I’ve been sure to keep the app running in the back ground, turned off data saver, I’ve even tried to do it it through my iPad in the hope that works - but it is just not happening!

I feel like I can’t get the full use from my tracker and I’m really frustrated. Fitbit what is happening?

Hopefully someone can offer me a saving grace!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still have questions or concerns, please feel free to contact our team back so they can continue helping you. 

[SunsetRunner]

Hello there,

Yes i have contacted the support team who have only told me that;
- Fitbit have a known issue for android users being unable to receive
notifications on their watches/trackers from their mobile phones to then
tell me it was specifically Huawei users?
- Sent me a list of "troubleshooting tips" - which i have been doing
countless times since having my tracker.
-Told me that Fitbit are investigating the issues from similar reports and
there's no timeline for a resolution??

The conversation was not helpful - i have not had a resolution to my
problem........I have a Fitbit tracker that is not providing me with all of
the features it should be??

BUT can still access the app and features such as
sleep/steps/excersise/download apps etc through the very same phone /
android processor that I've been told is the one that experiences the
errors so much?

That's very strange indeed and i hope you see my confusion and frustration
here.

This is an expensive investment for me and i am very upset with the
unhelpful feedback I've received.

What will be the outcome from this?





Emma Peters

[Sash106]

Sounds like a faulty product. My daughter is having the same problem with hers and it’s less than a year old. I’m trying to figure out how to fix it but like you, we have tried various suggestions but nothing has worked so far. Please post whatever your outcome. Thanks!

[SunsetRunner]

Thank you for posting your experience also.

I am still waiting to hear from Fitbit about a resolution, I'm at my wits
end now, very dissapointed in the service.

I thoroughly believe my tracker is faulty - it's not working 100% and it's
certainly not cheap either! 🥺

Emma Peters

[SunsetRunner]

@MarreFitbit @Fitbit I have not had any further response to the issues concerning my Fitbit tracker? 

I would very much appreciate hearing from you.

[Marco1971]

Same problem I have. If I uninstall the app e install again, all work and receive notification for some hours, than again the same problem. Help. Me please

[SunsetRunner]

Hi,

I‘m just looking through the forum as I have a similar problem: My Versa 2 isn‘t giving any app signalization after I‘ve charged it. If I then restart the Versa it works again, but also not constantly. I‘m using it with an iPhone 7. 

Best regards

Jürgen

[Jakina]

Hi, I bought my Versa 2 a week ago and the same problem. It worked the first day, after that I have the same message, restart required etc. And the same, nothing helps..