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Notifications are not coming through my Versa 2

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‎02-24-2022 07:08 - last edited on ‎02-24-2022 11:49 by Fitbit Moderator

‎02-24-2022 07:08 - last edited on ‎02-24-2022 11:49 by Fitbit Moderator

My Versa 2 is not notifying me when a call comes in 

 

Moderator Edit: Clarified subject

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‎02-24-2022 11:50

‎02-24-2022 11:50

Hi there, @Kbgray. Thanks for stopping by in the Community Forums. 

 

May I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

 

If the issue persists after double checking the above settings, give a try to the following:

 

  1. Forget your Versa from the Bluetooth settings.
  2. Turn off other Bluetooth settings nearby.
  3. Force quit the Fitbit app and restart your Versa 2 one more time.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Try receiving a call or text notification to test your tracker.

 

Hope this helps.

Maria | Community Moderator, Fitbit


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‎02-24-2022 12:45

In response to MarreFitbit

‎02-24-2022 12:45

Text notifications are being received but phone call notifications are not. DND & sleep mode are not activated. I have followed all your suggestions but still not receiving phone notifications. I had no problem on my previous Charge 2.

Sent from my iPhone
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