Notifications are not coming through my Versa 2

[Trishmkirby]

Mine the same, can’t seam to get any notifications, tried everything even got a new one still not work. 
if carries on will go to an Apple Watch 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Trishmkirby. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

While reading your post I was wondering (as you have an iOS device) if the text messages your Versa 2 is not receiving are iMessages? I also have an iPhone and had a similar trouble with those messages, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". If this steps don't work for you, I suggest taking a look at the help article: Troubleshooting quick tips for iPhones.

If the above doesn't describe your issue, may I know if the Sleep Mode and DND settings are turned off? If these settings are on, your Fitbit device won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Once again, also make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

1. Forget your Versa 2 from the Bluetooth settings.
2. Turn off other Bluetooth settings nearby.
3. Force quit the Fitbit app and restart your Versa 2 one more time.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Try receiving a call or text notification to test your tracker.