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Notifications are not coming through my Versa 2

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‎08-06-2022 02:14 - last edited on ‎08-06-2022 06:10 by Fitbit Moderator

‎08-06-2022 02:14 - last edited on ‎08-06-2022 06:10 by Fitbit Moderator

My versa 2 keeps losing the notifications. I have done everything the helpline suggested, uninstall the app and re install it. It's just the same, I have to set up notifications every couple of hours. Any suggestions

 

Moderator Edit: Clarified subject

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‎08-06-2022 03:17

‎08-06-2022 03:17

Hi @RachaelW1 - it may be related to the bug in the latest version of the Fitbit app, have a look at other posts.

Author | ch, passion for improvement.

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‎08-06-2022 06:14 - edited ‎04-02-2024 11:26

In response to Guy_

‎08-06-2022 06:14 - edited ‎04-02-2024 11:26

Hi there, @RachaelW1. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. @Guy_ Thanks for your input!

As a first approach, please make sure that the phone you're using meets the requirements listed here.

If your phone does meet the requirements, see Why are notifications delayed or missing?

On a side note, please know that if you're an Android user you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up the Fitbit device and start getting your notifications. For instructions, see How do I set up my Fitbit device? 

If none of the above works and since you've contacted our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. So, please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. 

Maria | Community Moderator, Fitbit


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‎08-06-2022 10:38

‎08-06-2022 10:38

I was having the same problem for a week, I followed all the troubleshooting steps and nothing was working. Today I uninstalled the fitbit app (not delete, uninstalled) and unpaired Bluetooth. Went to the play store and downloaded the app again, signed back in to my account and still nothing was working. I saw the option to set up a new device and thought what the hell and clicked on set up a device. And went through all the steps as if I was connecting a whole new device again. Gave it permissions needed, paired the Bluetooth and rechecked the notifications I wanted. So far it has seemed to work 🤞. 

 

For reference I have a Samsung Galaxy S20 FE and A Versa 2

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