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Notifications are not coming through my Versa 2

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‎08-06-2022 03:09 - last edited on ‎08-06-2022 04:10 by Fitbit Moderator

‎08-06-2022 03:09 - last edited on ‎08-06-2022 04:10 by Fitbit Moderator

Just wondering can anyone help me to receive my notifications and calls again from my phone to my Fitbit 

 

Moderator Edit: Clarified subject

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7 REPLIES 7

‎08-06-2022 04:13 - edited ‎12-22-2023 03:32

‎08-06-2022 04:13 - edited ‎12-22-2023 03:32

Hi there, @Aleine98. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Troubleshooting quick tips for iPhones

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-06-2022 09:52

‎08-06-2022 09:52

HI @Aleine98 - there is a bug in the latest version of the Fitbit App which means you don't get notifications. This applies if you were getting them before the latest version of the Fitbit App was installed and now aren't getting them.

Author | ch, passion for improvement.

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‎08-06-2022 10:27

‎08-06-2022 10:27

I was having the same problem for a week, I followed all the troubleshooting steps and nothing was working. Today I uninstalled the fitbit app (not delete, uninstalled) and unpaired Bluetooth. Went to the play store and downloaded the app again, signed back in to my account and still nothing was working. I saw the option to set up a new device and thought what the hell and clicked on set up a device. And went through all the steps as if I was connecting a whole new device again. Gave it permissions needed, paired the Bluetooth and rechecked the notifications I wanted. So far it has seemed to work 🤞. 

For reference I have a Samsung Galaxy S20 FE and A Versa 2

 

It's sad when the customer is the one who has to find a solution to the problem because the company and their employees have no idea what to do. 

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‎08-06-2022 15:08

In response to Guy_

‎08-06-2022 15:08

Seems like it. I'm having the same problem and nothing I tried fixes the problem. I guess we have to wait for an update.

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‎08-06-2022 20:55 - edited ‎08-07-2022 05:06

‎08-06-2022 20:55 - edited ‎08-07-2022 05:06

If your device is within Fitbits specifications and you can still get the app from the play store, and you were effected by that last app update. Don't touch the Versa, remove the Fitbit app on your device, remove the Bluetooth settings, reinstall app. You shouldn't have to re-setup the device, just log back into your account and attempt sync, it should ask for permissions, goto notifications and it should ask for permission, once allowed notifications should work. This has worked for some, not all. 

Fitbit Ionic 72.1.15 (recalled), Fitbit Sense 128.6.17 and Pixel Watch 2 BW1A.250605.004.
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‎08-07-2022 23:58

In response to Jdsenter

‎08-07-2022 23:58

This has not worked for me unfortunately. Any other ideas?

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‎08-08-2022 05:42

In response to aniazuppa

‎08-08-2022 05:42

I dont know if you saw my response on how I fixed mine. My comment is right above theirs :up_arrow:. I did pretty much the same thing they did except I had to set up a new device. I havent had any problems since before Saturday. 

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