Notifications are not coming through my Versa 2

[justpeachy242]

The title pretty much says it all. I've done everything on this thread several times & nothing changes: https://help.fitbit.com/articles/en_US/Help_article/1979.htm?Highlight=notifications#Why

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @justpeachy242. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Set up notifications again. 
• Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[justpeachy242]

Hi Marre, 

Thank you so much. This is what I've been doing & it's not working. I just got this one as a replacement. Is it possible it's just defective?

[MarreFitbit]

@justpeachy242 Thanks for following the tips and recommendations I provided above. 

With the information you've provided, I'd like to know if you did remove your old Fitbit device from your phone's Bluetooth settings?

[justpeachy242]

Yes I did.