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Notifications are not coming through my Versa 3 after changing service providers

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‎01-15-2022 19:23 - last edited on ‎12-18-2022 20:34 by Fitbit Moderator

‎01-15-2022 19:23 - last edited on ‎12-18-2022 20:34 by Fitbit Moderator

I recently changed providers for my phone from Verizon to Union cellular in Wyoming.  I haven't been able to receive my texts on my fitbit since I changed. Please help...

 

 

Moderator Edit: Clarified subject

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‎01-20-2022 05:12 - edited ‎11-13-2023 11:19

In response to Blue992

‎01-20-2022 05:12 - edited ‎11-13-2023 11:19

Hi there, @Jawestbresnan.. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

I've seen you contacted our Support Team after posting here, but your chat got disconnected. If you still need help, please feel free to contact our team back so they can continue assisting you or you can also see Why are notifications delayed or missing?

@Blue992 Thanks for much for helping. I'm glad to hear you managed to solve your issue! 🙂

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎01-19-2022 23:04

‎01-19-2022 23:04

Previously I faced the same issue (but I did not change the provider)

A software update in versa 3 may solve your problem.

 

 

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‎01-20-2022 05:12 - edited ‎11-13-2023 11:19

In response to Blue992

‎01-20-2022 05:12 - edited ‎11-13-2023 11:19

Hi there, @Jawestbresnan.. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

I've seen you contacted our Support Team after posting here, but your chat got disconnected. If you still need help, please feel free to contact our team back so they can continue assisting you or you can also see Why are notifications delayed or missing?

@Blue992 Thanks for much for helping. I'm glad to hear you managed to solve your issue! 🙂

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer