Notifications are not coming through my Versa 3

[Chryso]

I have a Hawei P30 Pro and I cant get any notifications.  I get a warning that notification service not running and I have to restart my phone I did it a lot of times with no success.. The manage automatically was turned off. It says constantly scan for bluetooth devices in the background. Force stop to save power.

Can you help me?

Moderator Edit: Clarified subject

[Rich_Laue]

Hi @Chryso have you disabled Power management for the Fitbit App, The app needs permission to run in the background. your setting may wsay something about Background rather than power management

[MarreFitbit · Accepted solution]

Hi there, @Chryso. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

However, since you have a Huawei phone you can try the following steps: 

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Hope that helps.