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Notifications are not coming through my Versa 3

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‎03-22-2022 08:54 - last edited on ‎12-18-2022 20:14 by Fitbit Moderator

‎03-22-2022 08:54 - last edited on ‎12-18-2022 20:14 by Fitbit Moderator

I cannot get my versa 3 to alert me to text messages

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎03-22-2022 10:17 - edited ‎01-08-2024 05:07

‎03-22-2022 10:17 - edited ‎01-08-2024 05:07

Hi there, @Jfrre. Welcome to the Community Forums. 

I've seen you contacted our Support Team before posting here and they've tried assisting you with this matter. If you still need help, please feel free to contact our team back for further assistance. 

In the meantime, please make sure that the Sleep Mode and DND settings are turned off. If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

  1. Forget your Versa from the Bluetooth settings.
  2. Turn off other Bluetooth settings nearby.
  3. Force quit the Fitbit app and restart your Versa one more time.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Try receiving a call or text notification to test your tracker.

Hope this helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎03-22-2022 10:17 - edited ‎01-08-2024 05:07

‎03-22-2022 10:17 - edited ‎01-08-2024 05:07

Hi there, @Jfrre. Welcome to the Community Forums. 

I've seen you contacted our Support Team before posting here and they've tried assisting you with this matter. If you still need help, please feel free to contact our team back for further assistance. 

In the meantime, please make sure that the Sleep Mode and DND settings are turned off. If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

  1. Forget your Versa from the Bluetooth settings.
  2. Turn off other Bluetooth settings nearby.
  3. Force quit the Fitbit app and restart your Versa one more time.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Try receiving a call or text notification to test your tracker.

Hope this helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer