Notifications are not coming through my Versa 3

[MVB83]

I'm not getting any of my notifications. I purchased my Versa 3 two weeks ago

Moderator Edit: Clarified subject

[Guy_]

Hi @MVB83 - if you followed the instructions and it's not working it may be a bug in the latest Fitbit App, see others in the forum with this problem.How do I get notifications from my phone on my Fitbit device? 

[MarreFitbit · Accepted solution]

Hi there, @MVB83. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. @Guy_ Thanks for your help!

As a first approach, may I know the model of your mobile phone? Please make sure it meets the requirements listed here. 

In addition, I'd like to know if by any chance you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”? If so, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

I'd like to provide the following steps which are actually very functional for Huawei devices, but they might still work on other Android devices. With that being said, please:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Hope that helps.