help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Notifications are not coming through my Versa 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-24-2022 03:58 - last edited on ‎12-18-2022 20:34 by Fitbit Moderator

‎01-24-2022 03:58 - last edited on ‎12-18-2022 20:34 by Fitbit Moderator

Hi

my Fitbit versa has been working fine since last April, however I recently completed an update on the Fitbit app and none of my notifications are coming through. I can still receive calls but that’s it. I have done everything listed and still no joy. Getting frustrated now. Please can you help. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎01-24-2022 04:27

‎01-24-2022 04:27

Hi @SunsetRunner  -  this seems to be a common occurrence recently.

 

Probably best to inform Fitbit Support directly. They may also be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

 

 

Author | ch, passion for improvement.

Best Answer
0 Votes

‎01-24-2022 06:28 - edited ‎03-30-2024 16:07

In response to Guy_

‎01-24-2022 06:28 - edited ‎03-30-2024 16:07

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand how you must be feeling.

In addition to the steps you've done, please try restarting your phone's Bluetooth (toggle it off and then on).

If the issue persists, try toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎01-24-2022 15:35

‎01-24-2022 15:35

I noticed this with mine also and I’ve found it’s either because I’m using my phone or because the Bluetooth keeps disconnecting your likely disconnected on one of your Bluetooth connections. The calls Bluetooth and general notifications Bluetooth are separate you need to be connected to both. Hope that helps

Best Answer
0 Votes