Notifications are not coming through my Versa 3

[TruptiL]

Hi there, I am not getting any notification of text, e-mail, calender event and apps on my Versa 3 tracker. I only get call notification. Also, on my Fitbit app in notification settings on top shows red alerts stating needs restart of my phone to enable notification which I did multiple times already as well as update my Fitbit app. What should I do for it???

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @TruptiL. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

I'd like to provide the following steps that actually work for Huawei users; however, if you have another Android phone, I'd still recommend to give them a try:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.