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Notifications are not coming through my Versa 3

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‎02-10-2022 23:33 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-10-2022 23:33 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

My versa 3 was sending notifications no problem, then stopped. Try restarting my phone, powering my phone off and on, powered my versa 3 off and on and still nothing. Can someone please help

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎02-11-2022 03:34 - edited ‎03-28-2024 05:00

‎02-11-2022 03:34 - edited ‎03-28-2024 05:00

Hi there, @Neil_lefaivre. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 before reaching out. 

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

I'd like to provide the following steps that actually work for Huawei users; however, if you have another Android phone, I'd still recommend to give them a try:

  1. On your phone, open the Settings app > Apps and notifications > Apps.
  2. Tap Fitbit > Battery.
  3. Turn off the Power-intensive prompt option.
  4. Tap Launch.
  5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
  6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Maria | Community Moderator, Fitbit


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‎02-11-2022 08:44

In response to MarreFitbit

‎02-11-2022 08:44

I have tried this before and had to remove it from my phone and start over from scratch and remove it from my watch... Any other options?

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‎02-11-2022 13:35

In response to MarreFitbit

‎02-11-2022 13:35

I am having basically the same issues,  Bluetooth is not staying connected hence I do not receive messages, phone calls, etc. Fitbit has replaced the watch & still the problem persists. I have followed suggestions from tech support & these forums, including yours, to no avail. Apparently this has been a problem for some time based on the number of complaints on these forums with no fix. I have been using Fitbit watches for 10 years & have never had these issues. 

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