Notifications are not coming through my Versa 3

[Dimark]

I have got VERSA3, and phone - HONOR 10 (huawei) running android 10. 
from the first day I have got the watch, it showed me the problem "notification service not running, a phone restart is required to re-enable notifications on your tracker".

I restarted my phone, reinstalled the app 4 times, rebooted the watch twice, and it all the time worked for a few hours and appears again. This is very annoying and makes all the benefits of a "smartwatch" useless. In addition, it loses the connection with my phone even when they are close. 
The Spotify app works really poorly. 

I talked to the service chat, they don't have the answer to this problem and told me that a "more qualified group will reach me by mail to solve this problem". and they didn't. for a week already. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Dimark. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

However, since you have a Huawei phone you can try the following steps: 

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Hope that helps. 

[Dimark]

Already tried, it's not working. 

What can we do to troubleshoot this error?? It's so enjoying, it seeme that the app need some serious development...

[MarreFitbit]

@Dimark Thanks for following the tips and recommendations provided above. I'd like to reinforce that we’re aware of this issue and are working to identify a resolution as quickly as possible.