Notifications are not coming through my Versa 3

[Forbes102]

Good afternoon. I have been unable to receive notifications for WhatsApp Facebook, messages etc. Since I have the versa 3. Tried all troubleshooting. Restarted my phone and the watch. Same message displayed. I have a Hewawi Pro Smart 2019 phone. 

Please advice. I have asked fitbit help still does not work 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Forbes102. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3 before reaching out. 

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

Since you have a Huawei phone, I'd recommend trying the steps below:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

[Forbes102]

Thanks so much MarreFitbit.

I think I have all notifications now. The first time since having my fitbit versa 3 from December.Yours was the best support /Answer. 👍

[MarreFitbit]

@Forbes102 Awesome! I'm very glad to hear that the steps provided solved the issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.