Notifications are not coming through my Versa 3

[Msterbs]

I have rebooted my phone numerous time , restarted Bluetooth numerous times,  deleted reinstalled the fitbit app and my versa 3 multiple times.  it says the versa 3 controller is connected but I still am not getting anything. my steps and all that is synced with my phone, just all the notifications are what I'm having issues with.  

Moderator Edit: Clarified subject

[Guy_]

Hi @Msterbs  - just in case did you swipe the watch face to the right to get to Quick Settings and check that neither sleep or do not disturb icons are enabled?

[bkasmai]

Same problem with Versa 3. Had no problem with Versa 2 . Followed all the instructions and recommendations and reset the system with no luck. Regret moving to Versa 3.

[MarreFitbit · Accepted solution]

Hi there, @Msterbs. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. @Guy_ Thanks for your suggestion!

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

By any chance, are you getting any error message in the Fitbit app? If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

I'd like to provide the following steps that actually work for Huawei users; however, if you have another Android phone, I'd still recommend to give them a try:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

@bkasmai Welcome on board. Thanks for troubleshooting this issue prior to posting here. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you reached our to our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact our team back for further assistance.

[Msterbs]

had to factory reset my watch to finally get the notifications back 

[MarreFitbit]

@Msterbs I'm glad to hear you  managed to solve the issue with your Versa 3.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.