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Notifications are not coming through my Versa 3

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‎06-08-2022 08:17 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

‎06-08-2022 08:17 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

Every day. Every. Day. I must trouble shoot texts, calls, etc. not pairing. Every day. This product stinks. Shopping Apple Watch now and I will dissuade any I can from buying this poor imitation of technology called Fitbit…..

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-08-2022 08:44

‎06-08-2022 08:44

I hope you find what you are looking for.  I guess you ended up not switching to Apple in 2018 as you had planned to.

https://community.fitbit.com/t5/Feature-Suggestions/Let-us-delete-in-app-notifications-messages/idc-...

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-09-2022 08:37 - edited ‎11-15-2023 06:18

In response to JohnnyRow

‎06-09-2022 08:37 - edited ‎11-15-2023 06:18

Hi there, @Trmerlo. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

By any chance, are you getting any error on the Fitbit app regarding the notifications not working? If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

I'd like to provide the following steps that actually work for Huawei users; however, if you have another Android phone, I'd still recommend to give them a try:

  1. On your phone, open the Settings app > Apps and notifications > Apps.
  2. Tap Fitbit > Battery.
  3. Turn off the Power-intensive prompt option.
  4. Tap Launch.
  5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
  6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Hope that helps.

Maria | Community Moderator, Fitbit


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‎06-09-2022 11:07

In response to MarreFitbit

‎06-09-2022 11:07

Hi,

Sharing this for @MarreFitbit if it can help others.

For months I had the same issue with the notifications and finally noticed that setting up the night mode on the watch messed with the notifications. I used to adjust this setting before going to bed.
The solution  for me was to set my phone in "do not disturb mode" between 9 PM and 6 AM. As a result, i don't need to change the settings on the watch every mornings and evenings and did not miss a single notifications since weeks during day time.
If you want to make sure your watch is well connected with your phone, you should install @Guy_ ftibit app :
https://gallery.fitbit.com/details/1ee5d94e-45d5-48ab-925d-d93c8a103bbf
and please don't forget to thank him 😉

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