Notifications are not coming through my Versa 3

[wolflady8985]

I haven’t been able to get messages, the versa 3 keeps unpairing the control. I’ve factory reset and all. HELP

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @wolflady8985. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

As a first approach, I recommend following the tips and recommendations provided here Troubleshooting quick tips for iPhones

As for the Versa 3 Controls, please note they might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. This feature requires more frequent charging. 

With that in mind, please check the following requirements:

• Make sure you’re using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep your phone nearby with the Fitbit app running in the background. Your phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you continue to have issues, try the following troubleshooting steps:

1. On your phone, turn Bluetooth off and back on.
2. Restart your Fitbit device. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 3 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?

Hope this helps. 

[wolflady8985]

I done everything it says to do idk what else to do

[MarreFitbit]

@wolflady8985 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[SunsetRunner]

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@wolflady8985 wrote:

I done everything it says to do idk what else to do

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Sell it and buy another brand. Sadly Fitbit Versa3 is a massive fail.