Notifications are not coming through my Versa 3

[Verix003]

I have a Versa 3. A lot of the time the notification tracker needs a reboot so my watch won't receive any notifications. This is happening at least 3 times a day. I have to turn all notifications off then back on and it will work for a little bit. I am using a xaomi redmi 10 phone.

It was the same when I have the charge fitbit.

Does anyone have a way around this.

Moderator Edit: Clarified subject

[Guy_]

Hi @Verix003 - this is probably an issue with that type of phone, try chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support. They may have a database for you phone and any special settings needed.

[MarreFitbit · Accepted solution]

Hi there, @Verix003. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. @Guy_ Thanks for your input!

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

I'd like to provide the following steps which are actually very functional for Huawei devices, but they might still work on other Android devices like yours. With that being said, please:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.