Notifications are not coming through my Versa Lite after upgrading my phone

[lgrisanti]

My Versa Lite will sync calls but not texts to my new Samsung S23 Ultra. Can someone help please?

Moderator Edit: Clarified subject

[Guy_]

Hi @lgrisanti - if you have changed phones, firstly check the Notifications are set up correctly [click profile photo, device photo] and check everything is as it should be.

Make sure your old phone and any other phones/tablets are switched off.

Restart the new phone and watch again and in the watch setup check that do not disturb or sleep are not enabled. Best way is to pull down on the watch face once and then again and click the 2 white bars to get to Quick Settings.

[MarreFitbit]

Hello there, @lgrisanti. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Versa Lite. 

In addition to the steps provided by @Guy_, I'd suggest making sure that your Versa Lite is no longer connected to your old mobile device as this might be preventing your Fitbit device to receive notifications from your new phone. 

With that being said, please follow the steps below in the order listed:

• Unpair your Versa Lite from your old phone's Bluetooth and also from the new phone.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa Lite again.
• Set up notifications on your Versa Lite again.

With the steps above, what I want you to do is to pair your Versa Lite first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.