Notifications are not coming through my Versa Lite

[Wendycoop]

No calls are texts to my versa lite. Just started this. Help

Moderator Edit: Clarified subject

[Guy_]

Is it syncing ok, to transfer steps to the Fitbit app, for instance?

if so, have a look here

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Notifications

And verify the top 4 items are correctly defined/switched on.

Also

App notifications

and select any apps you want to hear from.

[Wendycoop]

Syncing is fine, have checked that everything is on. Did a test call, and nothing.??? Also restarted my phone, made sure the app was up to date. Still nothing lol 

[Guy_]

Whats your phone, is it on the compatible phone list?

[MarreFitbit]

Hi there @Wendycoop, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out.

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Moving on to the troubleshooting steps, please see Why are notifications delayed or missing?

Also, keep in mind you won’t see notifications on your Fitbit device if you turned on the do not disturb or sleep mode setting on your device. To change these settings, see How do I navigate my Fitbit device?

If the above doesn't work, I'd like to know if by any chance you get any error message in the Fitbit app?  While I wait for your response, try the following steps:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Keep me posted. 

[Wendycoop]

Ugg! Phone is compatible, followed all the steps that you listed. Nothing still doesn't work.

[MarreFitbit]

@Wendycoop If the above hasn't worked, I'd like to know if by any chance you get any error message in the Fitbit app? If so, please let me know what it says and also let me know the model/brand of the phone you're syncing with.