Notifications are not coming through my Versa Lite

[JULIEACP]

Versa lite paired with huawei p20 pro.

Used to work flawlessly then randomly stopped sending notifications from phone to watch...

Restart doesn't work.

I cleared data and cache in app and this worked... For about an hour then stopped and when I went into fitbit app same message again that notification service isn't running.

Have deleted app in past, unpaired and re-paired watch.

Any help is appreciated 😞

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @JULIEACP. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand how you must be feeling. 

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’r
aware of it and are working to identify a resolution as quickly as possible.

However, I'd recommend following the troubleshooting steps provided here Why are notifications delayed or missing?

In addition, since you have a Huawei phone, you can try:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.